General Terms and Conditions with Customer Information
1. Scope of Application
2. Offers and Service Descriptions
3. Order Process and Conclusion of Contract
4. Prices and Shipping Costs
5. Delivery, Product Availability
6. Payment Terms
7. Retention of Title
8. Warranty for Material Defects and Guarantee
9. Liability
10. Copyright
11. Storage of the Contract Text
12. Jurisdiction, Governing Law, Contract Language
1.1. The business relationship between whitegrid gallery, owned by: Doris Reißermayer, Graefestraße 78, 10967 Berlin (hereinafter “Seller”) and the customer (hereinafter “Customer”), the following General Terms and Conditions apply exclusively in the version valid at the time of the order.
1.2. You can contact our customer service department with questions, complaints, and claims via email at hello@whitegrid.gallery.
1.3. A “consumer” within the meaning of these Terms and Conditions is any natural person who enters into a legal transaction for a purpose that is predominantly neither related to their commercial nor their self-employed professional activity (Section 13 of the German Civil Code (BGB)).
1.4. Any deviating terms and conditions of the customer shall not be recognized unless the seller expressly agrees to their validity.
2.1. The presentation of products in the online store does not constitute a legally binding offer, but rather an invitation to place an order. Product descriptions in catalogs and on the Seller’s websites do not constitute a representation or warranty.
2.2. All offers are valid “while supplies last,” unless otherwise noted for specific products. Furthermore, errors excepted.
3.1. The customer may select products from the seller’s product range without obligation and add them to a “shopping cart” by clicking the [Add to Cart] button. Within the shopping cart, the product selection can be modified, e.g., items can be deleted. The customer can then proceed to complete the ordering process by clicking the [Proceed to Checkout] button within the shopping cart.
3.2. By clicking the [Place Order] button, the customer submits a binding request to purchase the items in the shopping cart. Before submitting the order, the customer may view and modify the information at any time, use the browser’s “Back” function to return to the shopping cart, or cancel the entire ordering process. Required fields are marked with an asterisk (*).
3.3. The seller will then send the customer an automatic confirmation of receipt via email, which lists the customer’s order again and which the customer can print using the “Print” function (order confirmation). The automatic confirmation of receipt merely documents that the seller has received the customer’s order and does not constitute acceptance of the order. The purchase contract is not concluded until the Seller ships the ordered product to the customer within 2 days, delivers it to the customer, or confirms shipment to the customer within 2 days via a second email, an explicit order confirmation, or by sending the invoice.
3.4. If the seller offers payment in advance, the contract is concluded upon provision of the bank details and the payment request. If, despite being due and following a reminder, payment has not been received by the seller within 10 calendar days of the order confirmation being sent, the seller shall withdraw from the contract, with the result that the order is void and the seller is under no obligation to deliver. The order is then considered settled for both the buyer and the seller without further consequences. Therefore, items are reserved for a maximum of 10 calendar days in the case of prepayment.
4.1. All prices listed on the Seller’s website include the applicable statutory sales tax.
4.2. In addition to the listed prices, the Seller charges shipping costs for delivery. The shipping costs are clearly communicated to the buyer on a separate information page and during the ordering process.
5.1. If payment in advance has been agreed upon, delivery will take place upon receipt of the invoice amount.
5.2. If delivery of the goods fails due to the buyer’s fault despite three delivery attempts, the seller may withdraw from the contract. Any payments already made will be refunded to the customer immediately.
5.3. If the ordered product is unavailable because the seller has not received it from its supplier through no fault of its own, the seller may withdraw from the contract. In this case, the seller will inform the customer immediately and, if applicable, offer to deliver a comparable product. If no comparable product is available or the customer does not wish to receive a comparable product, the seller will immediately refund any payments already made by the customer.
5.4. Customers will be informed about delivery times and delivery restrictions (e.g., restrictions on deliveries to certain countries) on a separate information page or within the respective product description.
6.1. The customer may choose from the available payment methods during the ordering process and before completing the order. Customers are informed about the available payment methods on a separate information page.
6.2. If payment by invoice is available, payment must be made within 30 days of receiving the goods and the invoice. For all other payment methods, payment must be made in advance without any deductions.
6.3. If third-party providers, such as PayPal, are commissioned to process payments, their General Terms and Conditions apply.
6.4. If the due date for payment is specified by the calendar, the customer is in default simply by missing the deadline. In this case, the customer must pay the statutory default interest.
6.5. The customer’s obligation to pay default interest does not preclude the seller from claiming further damages resulting from the delay.
6.6. The customer is entitled to set-off only if their counterclaims have been legally established or acknowledged by the seller. The customer may exercise a right of retention only to the extent that the claims arise from the same contractual relationship.
The delivered goods remain the property of the seller until full payment has been made.
8.1. The warranty is governed by statutory provisions.
8.2. A guarantee applies to goods delivered by the seller only if it has been expressly provided. Customers will be informed of the warranty terms before beginning the ordering process.
8.3 We assume no liability for minor deviations between the delivered goods and the artwork displayed online. We expressly point out that, for handcrafted printed products, minor deviations from the samples shown online cannot be completely avoided due to printing techniques. Furthermore, variations may occur regarding the presence of a signature. Such differences between the image and the original do not constitute grounds for filing a claim for defects. The same applies to product characteristics resulting from the signing process.
8.4 Excluded from the warranty are all damages resulting from normal wear and tear, improper use, and inadequate or incorrect care or storage. This also applies to damages caused by improper packaging of returns. In this context, we explicitly point out that prints are not suitable for damp rooms, outdoor areas, storage in basements, or hanging in immediate proximity to heating sources or in direct sunlight.
9.1. Notwithstanding any other statutory requirements for claims, the following exclusions and limitations of liability apply to the Seller’s liability for damages.
9.2. The Seller shall be liable without limitation to the extent that the cause of the damage is based on willful misconduct or gross negligence.
9.3. Furthermore, the Seller is liable for the slightly negligent breach of material obligations, the breach of which jeopardizes the achievement of the purpose of the contract, or for the breach of obligations whose fulfillment is essential for the proper performance of the contract and on whose compliance the Customer regularly relies. In this case, however, the Seller is liable only for foreseeable damages typical for this type of contract. The Seller is not liable for the breach of duties other than those mentioned in the preceding sentences due to slight negligence.
9.4. The foregoing limitations of liability do not apply in cases of injury to life, body, or health; for a defect arising after the assumption of a warranty regarding the quality of the product; or in cases of defects fraudulently concealed. Liability under the Product Liability Act remains unaffected.
9.5. To the extent that the Seller’s liability is excluded or limited, this also applies to the personal liability of employees, representatives, and vicarious agents.
The images and text files displayed on this website are protected by copyright. The content on www.whitegrid.gallery that is protected in this manner may therefore be used, reproduced, or distributed only with the express written permission of the copyright holders and, in particular, not for commercial purposes.
11.1. The customer may print the contract text before submitting the order to the seller by using the print function in their browser during the final step of the ordering process.
11.2. The seller will also send the customer an order confirmation containing all order details to the email address provided by the customer. Along with the order confirmation, the customer will also receive a copy of the Terms and Conditions, including the cancellation policy and information on shipping costs as well as delivery and payment terms. If you have registered in our store, you can view your placed orders in your profile area. In addition, we store the text of the contract but do not make it accessible on the Internet.
12.1. The place of jurisdiction and performance is the Seller’s registered office if the Customer is a merchant, a legal entity under public law, or a special fund under public law.
12.2. The language of the contract is German.
12.3. European Commission’s Online Dispute Resolution (ODR) platform for consumers: http://ec.europa.eu/consumers/odr/. We are neither willing nor obligated to participate in dispute resolution proceedings before a consumer arbitration board.